Member resources
We want to make sure you have every available resource at your fingertips. Whether you just got your ID card or have been with us for years, you’ll find the information you need below.
New to HAP?
Online member account
To get the most out of your health plan, and for access to member-exclusive resources, please log in or register to access your online member account where you can:
- Access a doctor at home 24/7 through our telehealth services program
- Print your ID card or download it to your phone
- Look up a prescription drug on our list of covered drugs
- Pay your premium bill online (individual and family plans only)
- Search medical cost estimates and compare treatment costs with our Health Care Cost Estimator tool
- Send our Customer Service team a secure message
- Search our list of doctors and hospitals
- Sign up to receive your Explanation of Benefits Statements, or EOBs, electronically
Find doctors, urgent care facilities, hospitals, pharmacies and more
Use our search tool to find nearby:
- Doctors
- Urgent care facilities or walk-in clinics
- Hospitals
- Pharmacies
Vision coverage
Your vision just got better with EyeMed and expanded access to a nation-wide network of doctors for routine eye care needs. Simply visit hap.org/eyedoctor for routine visits.
HAP members can access their vision benefit coverage information through the HAP Member portal. For a medical/surgical vision doctors, visit hap.org/find-a-doctor.
Prescription drug resources
Use our prescription drug resources section to:
- Find a pharmacy
- Learn about specialty drugs and how to get them from Pharmacy Advantage
- Search our drug lists to see if your medication is covered
- Sign up for our home-delivery pharmacy service
Understanding your plan
- Explanations of Benefits: Learn more about what EOBs are, how they work and what they mean for you.
- Referrals and authorizations: Know the difference between the two and the role they play in your care.
Technology as a covered benefit
Each Benefit Administration Manual (BAM) policy is reviewed once a year.
Each review is based on the medical literature, medical society recommendations, and national and regional coverage determinations. We review policies of others in the industry, and their technical assessments. Expert points of views can be from board-certified experts at tertiary centers or third-parties. Policies are changed throughout the year. Medicare references are reviewed and changed as needed. Policies are first reviewed at the HAP pre-BAC. They then go to the Benefit Assessment Committee (BAC). The BAC meets monthly and has members from HAP units. It also includes community doctors. The BAC validates each policy. It also allows for outside doctor input.
Advance Directive Form
An advance directive is written document that allows you to put in writing what type of medical care you want and whom you want to facilitate your wishes if you become too sick or unable to make these decisions yourself.
If you decide to complete an advance directive, please print out the form, complete and submit it to your primary care physician (PCP). Remember, an advance directive is only used by your patient advocate and the health care team when you are no longer able to speak for yourself. Until that time comes, you will make your own health care choices.
Health and wellness programs
- Care Management programs: Manage your chronic conditions, improve quality of life and support your doctor’s plan of care.
- iStrive for Better Health: Use our digital wellness manager and get free, personalized health and wellness tools.
- Weight management: Sign up for doctor-supervised programs, nutritional counseling and free workout videos.
- Behavioral health program: Learn more about our dedicated resources for mental health and addiction problems.
- Tobacco cessation: Ready to quit smoking? Our tobacco cessation resources can help.
- 5K challenge: Get 5K ready in just nine, pain-free weeks.
- Balanced Living blog: Get healthy, get moving, get involved and get to know your plan with the Balanced Living blog.
- 5-2-1-0: Help your family stay healthy by eating five fruits and vegetables every day, getting two hours or less of screen time, one hour of physical activity and drinking zero sweetened beverages.
HAP Member Discounts
Save on a variety of health and wellness-related activities and services just by showing your HAP ID card or using our promotion codes. Download the HAP Member Discounts app to get alerts when you're near an eligible discount.
Value-added programs and services
- Health Care Cost Estimator: Compare treatment costs between providers before your visit so you can make a more informed decision on where to get care.
- Telehealth services: Schedule a virtual appointment and meet with a doctor from the comfort of your home.
- Travel assistance: HAP members get 24/7 global emergency services including prescription assistance and medial evacuation. Plus, you're covered at any emergency room, anywhere in the world.
- ID theft protection: Get peace of mind with free identity theft protection through Assist America.