Ten reasons our Medicare members keep choosing HAP

At HAP, your health and satisfaction are our top priorities. And we’re proud to say that 95% of HAP Medicare Advantage members say they are very satisfied or mostly satisfied with their HAP plan*.

As a health insurance plan, HAP is evaluated by several outside organizations to make sure we meet care and service standards. That’s a good thing for our members.

Here are the top 10 reasons our members always choose HAP:

1. Affordable medications: Plans with Part D save you money on prescriptions with a large list of covered medications at low or no copays, at the pharmacy or by mail. All HAP Medicare Advantage members have a $0 copay on most generic medications.
2. $0 medical deductible and $0 primary care copay: Enjoy peace of mind with HAP knowing you’re covered, from routine check-ups to major surgeries. You get affordable access to high-quality care.
3. Customer service: HAP’s friendly customer service team will provide you with the help you need, when you need it, always treating you with respect and courtesy.
4. One of Michigan’s largest provider networks: Get access to top doctors and hospitals in your community. HAP’s large HMO and PPO network includes doctors you know and trust**.
5. Visa® flex card with rollover to the next month or quarter to help with certain expenses: HAP Medicare Advantage members are offered a prepaid card, otherwise known as a flex card, to use toward over-the-counter items and health-related needs.
6. Healthy Living Rewards to support everyday wellness: HAP Medicare Advantage members can earn rewards for completing health-focused activities, like getting an annual wellness visit.
7. Preventive care: Preventive services – like vaccines, wellness visits and health screenings – are always covered at no cost.
8. Quality care: We’re proud to be recognized by CMS for consistently providing quality care to our Medicare members***. Learn more about stars.
9. Easy access to care: Our plan and providers put our members at the center of all we do, providing timely and efficient clinical care and services.
10. Michigan’s home for Medicare: HAP has been in your community for more than 60 years. In your neighborhood, at your providers, at your job, at your home and all around you. HAP is by your side, when you need us. That's why we are Michigan's home for health insurance.

HAP is here for you, and we strive to be the best health plan possible to meet your needs..

*HAP 2024 NPS Survey

**Ideon Network Analysis

Health Alliance Plan (HAP) has HMO, HMO C-SNP, HMO-POS, and PPO plans with Medicare contracts. HAP Medicare Complete Duals (HMO D-SNP), HAP Medicare Complete Assist (PPO D-SNP), and HAP CareSource^TM MI Coordinated Health (HMO D-SNP) are Medicare health plans with a Medicare contract and a contract with the Michigan Medicaid Program that provides benefits of both programs to enrollees. Enrollment depends on contract renewals.

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