Thank you for choosing HAP Personal Alliance®. Our goal is to provide you with best-in-class coverage that supports your health and overall well-being. Your member ID card(s) is on the way. Until then, we invite you to explore the benefits of your new health plan.
We are here to help
&PSC_NAME; is pleased to be your personal service coordinator for the next two years of your membership. &PSC_FIRST_NAME; will answer any questions you may have and ensure you fully understand your coverage and benefits. &PSC_FIRST_NAME; is available Monday through Friday from 8 a.m. to 4:30 p.m. by calling &PSC_NUMBER; or by email to &PSC_EMAIL;. Make sure you ask &PSC_FIRST_NAME; about choosing your primary care physician (PCP). As an HMO plan member, you are required to have a PCP on file.
Take a moment to review your Member Welcome Kit. It includes important information about your health plan such as how to seek care, benefits, restrictions, pharmacy resources, appeal rights and privacy practices. Also, see our Nondiscrimination Notice which includes how to get help in other languages.
Important information about your payment
Please note that law requires you to make your first premium payment before your effective date. If you still need to make that all-important first payment, you can easily pay your bill on our website.
PA Payment Options Flier
To make a payment, please have your ID card ready and take a few minutes now to register at hap.org by following these steps:
- Click the Register Now button and select the Member link
- Complete the registration information and create a password
- Click the Bill Pay link
If you've already made your first payment, thank you.
A quick survey
We are always striving to improve our service to you and we'd like to hear about your experience during enrollment. Please tell us how we did by taking this short survey.