Dear [MemberName]:

We are pleased to welcome you to HAP Personal Alliance®. As always, our goal is to provide you with a best-in-class health care plan that supports your health and overall well-being.

Personal Service CoordinatorMeet your HAP Personal Service Coordinator, [PSCName]. As a HAP member, Jane is available to you Monday-Friday from 8 a.m. to 4 p.m. by calling [PSCPhone]. Jane is here to make sure you get the most out of your enrollment with HAP, which includes helping you select a doctor, reviewing billing information and answering any question you may have about your Personal Alliance health plan.

At HAP we are always striving to improve our customer service and we'd like to hear from you about your experience during enrollment. Tell us how we can improve by taking this short survey.

Your HAP Personal Alliance ID card(s) is/are on the way, until then we invite you to explore the benefits of HAP Personal Alliance.

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Find answers to the most frequently asked questions about HAP.

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Deductibles, copays, coinsurance and others are explained.

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