Provider NPI Selection Help
The NPI selection page allows a user to choose a provider and
enter the HAP Provider Portal as that provider.
Q: What should I do if the provider is not found?
A: There are two reasons that a provider may not be found:
provider may not be registered with hap.org. Providers may register
- The provider may not have updated their NPI with HAP. To
update the provider's NPI, please login to www.hap.org
and select Provider Data Update from the list of Online
Q: I am looking for a specific physician, but they are
not displayed in the NPI selection list, what should I do?
A: If a physician is missing from the list, consider the following:
physician is new to the practice. Please contact the
system administrator to add the new physician to the
updates are made nightly, so, it could take up to one business
day before the physician's information is accessible. Once
the information is in the system, contact the
system administrator to add the physician to the list.
physician becomes inactive 18 months after they discontinue with
HAP. Their data is no longer accessible after this period.
physician is not contracted with HAP, in which case they will be
unable to access the HAP provider portal.
For further questions, please contact the system administrator or call (877)8-my1HIE (877-869-1443).