Provider portal

24/7 access to eligibility, benefits, authorizations and more.

HAP Midwest Health Plan providers

Thank you for being a provider with HAP Midwest Health Plan, Inc. We appreciate the care that you give to HAP members with Medicaid and MI Health Link coverage.

With that in mind, we want to make it easy for you to do business with us. In this section, you’ll find numerous resources here that will help you serve our members.

HAP Empowered

Earlier this year, the plans we offer through HAP Midwest became HAP Empowered plans. These plans include:

  • HAP Empowered Medicaid
  • HAP Empowered Healthy Michigan Plan
  • HAP Empowered MI Child Program
  • HAP Empowered Children’s Special Health Care Services program
  • HAP Empowered MI Health Link

Only our plan name changed. Members are still with HAP Midwest and their coverage didn’t change.

Provider Manual

Your Provider Manual will guide you through the important administrative items you need to know to manage your partnership with HAP Midwest. In addition to providing an introduction to our plans, the manual covers the following topics:

  • Network development and contracting
  • Credentialing
  • Your HAP services
  • Customer Service support
  • Member eligibility and enrollment
  • Referrals and authorizations
  • HAP Empowered MI Health Link long-term services and supports
  • Billing and reimbursement
  • Claims and clinical appeals
  • Pharmacy coverage
  • Quality management
  • Management and reporting for vaccines, MCIR and communicable diseases
  • Continuity of care
  • HAP Empowered MI Health Link model of care
  • Philosophy of care
  • Policies on privacy, whistleblower protection and fraud, waste and abuse

Additional resources

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  • Medicare Seminars Detroit Area

    Get answers to your Medicare questions! Learn how Medicare works and explore HAP’s wide range of Medicare solutions at a Detroit event near you.

  • Annual Enrollment Period Seminar

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP's wide range of Medicare solutions.

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