Get in touch with your personal service coordinator

Have questions about your plan or anything else related to HAP? Your personal service coordinator, or PSC, is here to help. For the first two years of membership, they'll get to know you and answer questions, find solutions and guide you along the way. Your welcome kit contained a personal letter from your PSC with their contact information. But, we've provided a quick directory below in case you ever need it. This directory is effective 1/1/2018.

My last name starts with:

  • A, B, C or D

    Your personal service coordinator is:

    Danielle Barnes-Gibbs

    You can reach Danielle by dialing (866) 766-4712 and following the prompts. Her extension is 1.

    Or reach Danielle by email at: dbarnes@hap.org.

  • E, F, G or H

    Your personal service coordinator is:

    Jamar Williams

    You can reach Jamar by dialing (866) 766-4712 and following the prompts. His extension is 2.

    Or reach Jamar by email at: jwillia2@hap.org.

  • I, J, K or L

    Your personal service coordinator is:

    Leighton Kelly

    You can reach Leighton by dialing (866) 766-4712 and following the prompts. His extension is 3.

    Or reach Leighton by email at: lkelly8@hap.org.
  • M, N, O or P

    Your personal service coordinator is:

    Lashone Linton

    You can reach Lashone by dialing (866) 766-4712 and following the prompts. Her extension is 4.

    Or reach Lashone by email at: llinton@hap.org.
  • Q, R, S or T

    Your personal service coordinator is:

    Kyra Thomas

    You can reach Kyra by dialing (866) 766-4712 and following the prompts. Her extension is 5.

    Or reach Kyra by email at: kthomas@hap.org.
  • U, V, W, X, Y or Z

    Your personal service coordinator is:

    Gretchen Nichols

    You can reach Gretchen by dialing (866) 766-4712 and following the prompts. Her extension is 6.

    Or reach Gretchen by email at: gnichols@hap.org.

Show me:

  • Turning 65?

    Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day

  • Turning 65?

    Get real answers to all your questions! We’ll teach you about how Medicare works and give you tips and ideas to make sure you’re ready to go on day

View all events
View all news

Contact us

  • Customer service

    (800) 422-4641

     

    Email

     

    More options

  • Individual and family plans

    Ready to join?

    (855) 948-4427

    HMO Plans

    (800) 759-3436

    PPO Plans

    (800) 944-9399

  • Insurance through your employer

    Alliance Health and Life Insurance Company®

    (888) 999-4347

    Self-funded / ASO

    (866) 766-4709

    HAP HMO

    (800) 422-4641

    HAP Midwest Health Plan

    (888) 654-2200

  • Medicare

    Ready to join?

    (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

    HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

    Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711