Member surveys

Share your thoughts about the HAP Medicare experience

Every year, the Centers for Medicare and Medicaid Services works with research companies to send two different surveys to randomly selected HAP Medicare members. These surveys are used to better understand members’ experiences with HAP and the quality of care provided to Medicare beneficiaries.

National Medicare Satisfaction Survey

The Centers for Medicare and Medicaid Services and the research firm SPH Analytics send the Medicare Satisfaction Survey to randomly selected HAP Senior Plus® members.

By sharing your views about your HAP health plan, you can help other people with Medicare become better informed when choosing a health plan. Feedback from this annual survey, along with other data and information, is used to award Star ratings to health plans.

Participation in the Medicare Satisfaction Survey is voluntary and private. No one at HAP will see your survey answers. Your feedback won’t be shared with anyone other than authorized representatives of CMS and SPH Analytics.

If you received the survey but haven’t had a chance to complete it, you may receive a follow-up call from SPH Analytics. You’ll have the opportunity to complete the survey over the phone and discuss any questions you may have.

If you have questions about the survey, call the SPH Analytics Customer Service Helpline toll-free at (866) 864-8918 between 9 a.m. and 8 p.m. ET Monday through Friday.

Medicare Health Outcomes Survey

The Medicare Health Outcomes Survey was created by the Centers for Medicare and Medicaid Services to help monitor and improve the quality of care provided to Medicare beneficiaries. Research firm DataStat Inc. mails the survey to randomly selected members.

The survey asks about your health, feelings and ability to do daily activities over a period of time.

If you receive this survey in the mail, please complete it as soon as possible. If you have questions about the survey, call DataStat at (877) 455-9241 between 9 a.m. and 9 p.m. ET Monday through Friday.

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  • Annual Enrollment Period Meeting

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP’s wide range of Medicare solutions.

  • Annual Enrollment Period Meeting

    Get answers to your Medicare questions! Learn how Medicare works and learn about HAP’s wide range of Medicare solutions.

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Copyright © 2017 HAP
2017 Health Alliance Plan of Michigan
Y0076_ALL_2018029 Website MP
CMS Approved: 6/26/2017
Last Update: 6/21/2017

HAP Senior Plus HMO, HMO-POS, and PPO are health plans with a Medicare contract. Enrollment in these plans depends on contract renewal. HAP Senior Plus PPO is a product of Alliance Health and Life Insurance Company, a wholly owned subsidiary of HAP. Alliance Medicare Supplement is a product of Alliance Health and Life Insurance Company, a wholly owned subsidiary of HAP.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums, and/or copayments/coinsurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.

  • HAP Medicare Sales:

    (877) 547-5186 (TTY:711)

  • (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

  • HAP Senior Plus®(PPO)

    (888) 658-2536 TTY: 711

  • Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711