Save yourself time and money. Set up mail-order for medications you take regularly.
Ordering is quick, easy and convenient. We offer three ways for our members to order over-the-counter products: online, by phone or by mail. No matter which way you order, your items will be shipped directly to your door.
Product catalogs are based on your plan type and the quarterly dollar amount assigned to that plan. Find your plan type below to see which items are available for purchase. You can also use our online store using the links above or by logging into our secure member portal and clicking “Over-the-Counter Benefit Catalog” in the “Quick Links” section.
You’ll need to register to use the store. Have your member ID card handy as you’ll need it during the process.
Please note: our HAP Empowered Duals (HMO D-SNP) members have a separate product catalog. Please click on the appropriate button below.
COVID-19 has created shortages on many popular items. We’re working closely with our OTC vendor and they’ve advised us that calling or viewing the catalog online will give you the most up to date items.
In 2022, HAP will be switching to a new OTC vendor and we are pleased to offer 2 day shipping on most items.
Beginning in 2022, if you would like to order items that are above your benefit amount you may use a credit card on the online catalogs for Medicare Advantage members or HAP Empowered Duals (HMO DSNP) members. You may order as frequently as you like.
No. OTC products are intended for member use only to help with a health or medical need.
No. Due to the personal nature of these products, returns are not accepted.
For information about your 2022 OTC benefit, call (877) 484 -7977 (TTY: 711) 24 hours a day, 7 days a week, 365 days a year to speak with an OTC advocate. They can answer any questions you might have and even help you place an order by phone.
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Last updated 10/1/2021
Many of HAP’s individual Medicare Advantage plans include this benefit. If your employer provides your Medicare coverage, your benefit package is dependent on what your employer selected.
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2021 Health Alliance Plan of Michigan
Health Alliance Plan (HAP) has HMO, HMO-POS, PPO plans with Medicare contracts. HAP Empowered Duals (HMO SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment depends on contract renewals.
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