What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

HAP Medicare Advantage Members

Learn more about your 2022 OTC benefit!

HAP Empowered Duals (HMO DSNP) Members

Learn more about your 2022 OTC benefit!

How to order OTC items in 2022

Ordering is quick, easy and convenient. We offer three ways for our members to order over-the-counter products: online, by phone or by mail. No matter which way you order, your items will be shipped directly to your door.

NOTE: Due to the COVID-19 crisis, we recommend you order online. The website has the most up-to-date listing of items that can be ordered. Printed catalogs aren’t being updated.

 

 

Browsing the product catalogs

Product catalogs are based on your plan type and the quarterly dollar amount assigned to that plan. Find your plan type below to see which items are available for purchase. You can also use our online store using the links above or by logging into our secure member portal and clicking “Over-the-Counter Benefit Catalog” in the “Quick Links” section.

You’ll need to register to use the store. Have your member ID card handy as you’ll need it during the process.

Please note: our HAP Empowered Duals (HMO D-SNP) members have a separate product catalog. Please click on the appropriate button below.

Common questions about the over-the-counter benefit

I’ve called and tried to order items, but they seem to be on backorder – do you know when they’ll be back in stock?

COVID-19 has created shortages on many popular items. We’re working closely with our OTC vendor and they’ve advised us that calling or viewing the catalog online will give you the most up to date items.

How long will it take to get my order?

In 2022, HAP will be switching to a new OTC vendor and we are pleased to offer 2 day shipping on most items.

Can I pay for extra items if I use my full dollar amount? 

Beginning in 2022, if you would like to order items that are above your benefit amount you may use a credit card on the online catalogs for Medicare Advantage members or HAP Empowered Duals (HMO DSNP) members. You may order as frequently as you like.

Can I purchase items for family members and friends?

No. OTC products are intended for member use only to help with a health or medical need.

Do you accept returns?

No. Due to the personal nature of these products, returns are not accepted.

Need help?  

For information about your 2022 OTC benefit, call (877) 484 -7977 (TTY: 711) 24 hours a day, 7 days a week, 365 days a year to speak with an OTC advocate. They can answer any questions you might have and even help you place an order by phone.

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Last updated 10/1/2021

Many of HAP’s individual Medicare Advantage plans include this benefit. If your employer provides your Medicare coverage, your benefit package is dependent on what your employer selected.

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2021 Health Alliance Plan of Michigan
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Health Alliance Plan (HAP) has HMO, HMO-POS, PPO plans with Medicare contracts. HAP Empowered Duals (HMO SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment depends on contract renewals.

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Contact us

  • HAP Medicare Sales:

    (800) 868-9885 (TTY: 711)

  • HAP Senior Plus®

    (800) 801-1770 (TTY: 711)

  • HAP Senior Plus®(PPO)

    (888) 658-2536 (TTY: 711)

  • Alliance Medicare Supplement:

    (800) 873-7526 (TTY: 711)