Welcome to HAP
HAP is here, helping you navigate your health plan
Whether you are new to HAP Medicare or recently changed plans, HAP is here to help.
Follow these simple steps to get started with your new Medicare plan after you enroll. For more information, download our post-enrollment Medicare checklist and consider registering for our New Member Orientation Webinar and receive a $10 gift card voucher by attending!
You'll receive your HAP ID card within a few weeks of your enrollment. You can then use your ID number to create a hap.org account.
Once you log in, you can:
You can find your personalized medical and pharmacy benefits by clicking on ‘My benefits’ in your hap.org account.
For additional information, you can reference:
HAP is here, delivering the pharmacy to your doorstep with free prescription home delivery offered through Pharmacy Advantage. Follow these step-by-step instructions to sign up for this service.
HAP Medicare Advantage plans with prescription drug coverage have a $0 copay for a 90-day supply of Tier 1 and Tier 2 prescriptions delivered to your door.
Your primary care doctor will provide your preventive and general care, keep track of your medical history and help you choose a specialist when you need one. Now that you have a new Medicare plan, it’s a great time to schedule your annual well-visit with your doctor.
You can verify that your PCP is correct, and select a new one if necessary, in your hap.org account or by calling customer service. While PPO members are not required to have a PCP, we encourage all members to build a relationship with a primary care physician.
You can also:
Log in to your hap.org account for a personalized ‘Find a Doctor’ search based on your plan.
These supplemental benefits are only available to HAP Medicare Advantage plan members.
You’ll receive an invoice from HAP to confirm your enrollment. You can pay your premium by downloading and completing the automatic withdrawal form. You can also mail a check.
Most members receive invoices monthly.
If you sign up for automatic withdrawal, you will receive the first invoice and no subsequent invoices unless requested.
If you have a $0 Medicare Advantage plan, you will receive the first invoice and no subsequent invoices unless requested or if you have additional charges. Additional charges may include:
Health Alliance Plan (HAP) has HMO, HMO-POS, PPO plans with Medicare contracts. HAP Medicare Complete Duals (HMO D-SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment depends on contract renewals.
Monday-Friday; 8 am to 8 pm