New Employer-Sponsored Medicare Members
Welcome to HAP
Whether you are new to HAP or recently changed plans, HAP is here to help. Follow these simple steps to get started.
You’ll receive your HAP ID card within two weeks of your enrollment. You can then use your ID number to create a hap.org account.
Once you log in, you can:
You can find your personalized medical and pharmacy benefits by clicking on ‘My benefits’ in your hap.org account.
For additional information, you can reference:
You can have your prescriptions delivered to your door. Here's how to get started:
Your primary care doctor will provide your preventive and general care, keep track of your medical history and help you choose a specialist when you need one. Now that you have a new Medicare plan, it’s a great time to schedule your annual well-visit with your doctor.
You can verify that your PCP is correct, and select a new one if necessary, in your hap.org account or by calling customer service. While PPO members are not required to have a PCP, we encourage all members to build a relationship with a primary care physician.
You can also:
Log in to your hap.org account for a personalized ‘Find a Doctor’ search based on your plan.
We created HAP Health Living Rewards Program for Medicare members to help keep you healthy. Register for the program and earn rewards for getting tests and services you’re (probably) already planning on.
How it works: Each quarter, we’ll track your rewards automatically by looking at the claims sent in. Then, we’ll mail you a voucher for the value of the rewards earned, which is redeemable for your choice of a gift card from national retailers.
Assist America provides 24/7 travel assistance. HAP members can call on Assist America when they’re traveling 100 miles or more from home, for up to 90 consecutive days per trip. Assistance includes a wide range of travel emergencies at no extra cost. Assist America also offers HAP members identity theft protection.
Before you travel, you must set up your Assist America account. Follow these easy steps:
If you need services while traveling, you can:
Call toll-free (800) 872-1414 within the U.S. or (609) 986-1234 collect outside of the U.S, or send a text to 609-334-0807, or send an email to firstname.lastname@example.org.
Health Alliance Plan (HAP) has HMO, HMO-POS, PPO plans with Medicare contracts. HAP Medicare Complete Duals (HMO D-SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment depends on contract renewals.
Monday-Friday; 8 am to 8 pm