Grievances, appeals and determinations
What’s important to you is important to us. If you’re ever dissatisfied with any aspect of your plan, please contact us so we can resolve your concerns quickly.
Ways to resolve concerns
You have several options to address and resolve any concerns you have with your health plan, including:
If you have a complaint or a problem, contact us. We may be able to resolve your complaint over the phone. You can also contact us for information on how to obtain an aggregate number of grievances, appeals and exceptions filed with HAP.