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Personalized customer service

We provide high-quality, affordable plans to our Medicare members.

If you have a question or concern about your Medicare plan, we’ll connect you with a friendly, knowledgeable member of our team. Please choose the option that best fits your situation:

Prospective members

Speak with a licensed HAP Medicare sales representative at (800) 868-9885 (TTY: 711). Our team members can take your call during the following times:

  • 8 a.m. to 8 p.m., Seven days a week (Oct. 1 – March 31)
  • 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30)

At all other times, you can access our interactive voice recording system at the same number and leave your name and phone number. We’ll return your call the next business day. Please don’t share personal health information when you leave your message.

Current members

Call the customer service department for your plan:

Our team members can take your call during the following times:

  • 8 a.m. to 8 p.m., Seven Days a Week (Oct. 1 – March 31)
  • 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30)
  • Alliance Medicare Supplement: (800) 873-7526 (TTY: 711),
    8 a.m. to 8 p.m.,  Monday-Friday

At all other times, you can access our Interactive Voice Recording system at the same number and leave your name and phone number. We’ll return your call the next business day. 

Contact us if you need additional information, including:

  • How we control the use of services and costs
  • The number of appeals and grievances filed by our members
  • A summary of how we pay our doctors
  • A description of our financial conditions, including a summary of our most recent audit statement

Mail

HAP Customer Service
Attn: Medicare
2850 W. Grand Blvd.
Detroit, MI 48202

Email

Msweb1@hap.org

Compliance hotline

(877) 746-2501 (TTY: 711)

HAP medicare member

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Health Alliance Plan (HAP) has HMO, HMO-POS, PPO plans with Medicare contracts. HAP Medicare Complete Duals (HMO D-SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment depends on contract renewals.