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Personalized customer service

We provide high-quality, affordable plans to our Medicare members.

If you have a question or concern about your Medicare plan, we’ll connect you with a friendly, knowledgeable member of our team. Please choose the option that best fits your situation:

Prospective members

Speak with a licensed HAP Medicare sales representative at (877) 547-5186 (TTY: 711).

Our team members can take your call from 8 a.m. to 6 p.m. ET Monday through Friday. At all other times, you can access our Interactive Voice Recording system at the same number and leave your name and phone number. We’ll return your call the next business day. Please don’t share personal health information when you leave your message.

Current members

Call the customer service department for your plan:

Our team members can take your call during the following times:

  • April 1 through Sept. 30: Monday through Friday, 8 a.m. to 8 p.m.
  • Oct. 1 through Feb. 14: Every day, 8 a.m. to 8 p.m.
  • Feb. 15 through March 31: Monday through Friday, 8 a.m. to 8 p.m.; Saturday, 8 a.m. to noon

At all other times, you can access our Interactive Voice Recording system at the same number and leave your name and phone number. We’ll return your call the next business day. Please don’t share personal health information when you leave your message.

Contact us if you need additional information, including:

  • How we control the use of services and costs
  • The number of appeals and grievances filed by our members
  • A summary of how we pay our doctors
  • A description of our financial conditions, including a summary of our most recent audit statement

Mail

HAP Customer Service
Attn: Medicare
2850 W. Grand Blvd.
Detroit, MI 48202

Email

Msweb1@hap.org

Compliance hotline

(877) 746-2501 (TTY: 711)

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Copyright © 2017 HAP
2017 Health Alliance Plan of Michigan
Y0076_ALL_2018029 Website MP
CMS Approved: 6/26/2017
Last Update: 6/21/2017

HAP Senior Plus HMO, HMO-POS, and PPO are health plans with a Medicare contract. Enrollment in these plans depends on contract renewal. HAP Senior Plus PPO is a product of Alliance Health and Life Insurance Company, a wholly owned subsidiary of HAP. Alliance Medicare Supplement is a product of Alliance Health and Life Insurance Company, a wholly owned subsidiary of HAP.

This information is not a complete description of benefits. Contact the plan for more information. Limitation, copayments, and restrictions may apply. Benefits, premiums, and/or copayments/coinsurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. The formulary, pharmacy network, and or provider network may change at any time. You will receive notice when necessary.

Contact us

  • (800) 868-3153 TTY: 711

  • HAP Senior Plus®

    (800) 801-1770 TTY: 711

  • HAP Senior Plus® (PPO)

    (888) 658-2536 TTY: 711

  • Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711