Care during a disaster

If you live in an area that’s been declared an emergency or disaster zone, you’re still entitled to get health care and prescriptions. We want you to understand your options as a HAP Medicare member. Below are some guidelines.

If you have specific questions or need more information, please call us at the number below or Medicare at (800) MEDICARE (633-4227). TTY users can reach Medicare at (877) 486-2048.

If you have questions, call a HAP Medicare representative

Speak with our Customer Service:

Customer service hours:

  • Feb. 15 to March 31: 8 a.m. to 8 p.m. Monday through Friday; 8 a.m. to noon Saturday.
  • April 1 to Sept. 30: 8 a.m. to 8 p.m. Monday through Friday.
  • Oct. 1 to Feb. 14: 8 a.m. to 8 p.m. seven days a week.

At all other times, you may access our interactive voice recording system at the same number and leave your name and phone number. We’ll return your phone call the next business day. Please don’t share personal health information when you leave your message.

Common Medicare-related questions during disasters

The following are some questions members frequently ask relating to care during disasters:

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Copyright © 2017 HAP
2017 Health Alliance Plan of Michigan
Y0076_ALL_2018029 Website MP
CMS Approved: 6/26/2017
Last Update: 6/21/2017

 

HAP Senior Plus HMO, HMO-POS, and PPO are health plans with a Medicare contract. Enrollment in these plans depends on contract renewal. HAP Senior Plus PPO is a product of Alliance Health and Life Insurance Company, a wholly owned subsidiary of HAP. Alliance Medicare Supplement is a product of Alliance Health and Life Insurance Company, a wholly owned subsidiary of HAP.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums, and/or copayments/coinsurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.

  • HAP Medicare Sales:

    (877) 547-5186 (TTY:711)

  • (800) 868-3153 TTY: 711

    HAP Senior Plus®

    (800) 801-1770 TTY: 711

  • HAP Senior Plus®(PPO)

    (888) 658-2536 TTY: 711

  • Alliance Medicare Supplement:

    (800) 873-7526 TTY: 711