We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

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Have questions about Medicare?

Why choose HAP?

HAP is here, with more convenient coverage 

When you enroll in a HAP Medicare Alliance Supplement (Medigap) plan: 

  • You can visit any doctor, specialist or hospital that participates in Medicare, anywhere in the U.S.
  • No referrals are necessary or required to see a specialist
  • Your benefits start on day one - there is no waiting period for protection to begin*
  • Michigan-based members get worldwide emergency coverage, thanks to HAP’s partnership with Assist America**
  • There's virtually no paperwork for you with our automatic claims processing
  • Your health claims are processed quickly
  • Your benefits through HAP Alliance Supplement change automatically when Original Medicare deductibles, coinsurance or copays change, so you know you're covered
  • $0 fitness options with Peerfit® Move, you'll be able to take advantage of a variety of fitness options such as gyms, studios, online classes as well as at-home FitKits.
  • Take extra care of your smile by adding dental benefits to any Alliance Medicare Supplement plan for a low cost. You will have access to the Delta Dental PPO™ and Delta Dental Premier® networks***
  • Household discount A $10/month household discount may apply and is not included in rates shown. Household members may be eligible for a discount when they both are enrolled in a HAP Medicare

HAP is here, with a dedicated team of customer service specialists

Customer service is deeply rooted in the HAP culture. In fact, it’s what employees strive for each day. Our Medicare customer service representatives specialize in Medicare, work right here in Michigan, and can access your plan records immediately to help provide assistance, answer questions and explain plan details.

Whenever you need help, your HAP Medicare customer service representative is always just a phone call away. 

Show me:

  • Medicare 101 Webinars - Non-HAP Medicare Members

    Join a HAP Medicare Expert for an introduction to the basics of Medicare. This webinar will go over the parts of Medicare, explain the different

  • New Member Orientation

    New Member Orientation was designed just for you, our newly enrolled HAP members! We want to ensure that you understand your Medicare Advantage

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Last updated 10/1/2021

*If you delay enrollment and have a health problem that is diagnosed before your Medigap policy starts, the insurance company can refuse to cover that health problem for up to six months. However, you will still be covered under Original Medicare.

**Plan C, Plan D, Plan F, Plan G and Plan N - The Assist America program is valid whenever you travel 100 miles or more away from home or outside the U.S. for no longer than 90 days in a row. Assist America does not replace your HAP coverage. You are covered for urgent and emergency care based on your member contract.

***Services received from a nonparticipating dentist may result in higher out-of-pocket costs. You will be responsible for the difference between Delta Dental’s payment and the amount charged by the nonparticipating dentist.

Delta Dental’s customer service team is available to help members find a dentist and answer benefit questions. Please call 800-524-0149 (TTY users call 711) Monday through Friday, between 8:30 a.m. and 8 p.m.

This is a solicitation of HAP Alliance Medicare Supplement insurance and you may be contacted by a licensed, authorized HAP Medicare salesperson.

Not connected with or endorsed by the United States Federal Government or the Federal Medicare Program.

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Contact us

  • HAP Medicare Sales:

    (800) 868-9885 (TTY: 711)

  • HAP Senior Plus®

    (800) 801-1770 (TTY: 711)

  • HAP Senior Plus®(PPO)

    (888) 658-2536 (TTY: 711)

  • Alliance Medicare Supplement:

    (800) 873-7526 (TTY: 711)