Medicare Star Ratings

Understanding Medicare Star Ratings can be valuable when comparing plans.

What are Star Ratings?

Medicare evaluates plans based on a five-star rating system. Star Ratings are calculated each year and may change.

Using information from member satisfaction surveys, plans and health care providers, the federal Medicare program each year awards between one and five stars to a plan as its Overall Star Rating. A five-star rating is the highest.

Some of the areas Medicare reviews for these ratings include:

  • How members rate a plan’s services and care
  • How well doctors detect illnesses and keep members healthy
  • How well a plan helps members use recommended and safe prescription medications

HAP’s 2019 Medicare Star Ratings

Plan Name Star Rating Plan Rating Details
HAP Senior Plus (HMO) (HMO-POS)  3 5 stars 2 Download (PDF)
HAP Primary Choice Medicare (HMO)  3 5 stars 2 Download (PDF)
HAP Empowered Duals (HMO DSNP)  3 5 stars 2 Download (PDF)
HAP Senior Plus (PPO)  3 5 stars 2 Download (PDF)


Star Ratings:

1 star= Lowest Star Rating

5 stars= Highest Star Rating

Download the HAP Star Rating guide (PDF). You must have Adobe Reader to view PDF files. Download Adobe Reader for free.

Have questions?

Send us an email, or give us a call and speak with a licensed HAP Medicare sales representative. Contact us.

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Medicare evaluates plans based on a 5-star rating system. Star Ratings are calculated each year and may change from one year to the next.

Copyright © 2018 HAP
2018 Health Alliance Plan of Michigan
Y0076_2019 HAP Website
CMS Accepted 10/1/2018

Last updated: 10/25/18

HAP Senior Plus (HMO)/(HMO-POS)/(PPO) and HAP Primary Choice Medicare (HMO) are health plans with Medicare contracts. HAP Empowered Duals (HMO SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment in the plans depends on contract renewals. HAP Senior Plus (PPO) is a product of Alliance Health and Life Insurance company, a wholly owned subsidiary of HAP.

This information is not a complete description of benefits. For more information call Medicare Michigan customer service at (800) 868-9885 (TTY: 711) 8 a.m. to 8 p.m., seven days a week (Oct. 1 – March 31) / 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30).

You must have Adobe Reader to download PDF files. Download for free.

  • HAP Medicare Sales:

    (800) 868-9885 (TTY: 711)

  • (800) 868-3153 (TTY: 711)

    HAP Senior Plus®

    (800) 801-1770 (TTY: 711)

  • HAP Senior Plus®(PPO)

    (888) 658-2536 (TTY: 711)

  • Alliance Medicare Supplement:

    (800) 873-7526 (TTY: 711)