What you need to know about the COVID-19 vaccine, your HAP coverage, and getting care during the pandemic.

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Medicare members and COVID-19 support

See how HAP is here for you

HAP is here, with 

  • cost share waivers for individual Medicare Advantage members through 2020
  • $0 telehealth visits so you can stay home
  • free prescription delivery

Starting May 1, HAP is waiving Individual Medicare Advantage member cost share (copays, coinsurance, deductibles) through the end of 2020 for in-network:

  • In-person primary care doctor visits 
  • In-person behavioral health office visits 
  • Telehealth visits for medical and behavioral health 

HAP continues to offer home delivery of prescriptions.

HAP will waive member cost-sharing for COVID-19 diagnostic tests and test-related visits during the public health emergency according to state and federal guidelines. HAP is also covering treatment costs associated with COVID-19 through December 31, 2020. This includes deductibles, copays and coinsurance.


  • HAP will waive the member cost-share for COVID-19 diagnostic tests and test-related visits. This waiver is in effect throughout the public health emergency. 
  • Member cost-share for all other diagnostic tests applies.


  • HAP will waive the member cost-share for COVID-19 treatment.
  • This cost-share waiver is for inpatient or outpatient treatment from an in-network provider.
  • This waiver is in effect for services rendered through December 31, 2020.

Coverage for employer-sponsored Medicare plans or Group Medicare members may differ. This is handled on a case-by-case basis. Call Customer Service using the number on the back of your card to learn more.

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Health Alliance Plan (HAP) has HMO, HMO-POS, PPO plans with Medicare contracts. HAP Empowered Duals (HMO SNP) is a Medicare health plan with a Medicare contract and a contract with the Michigan Medicaid Program. Enrollment depends on contract renewals.

This information is not a complete description of benefits. For more information call Medicare Michigan customer service at (800) 868-9885 (TTY: 711) 8 a.m. to 8 p.m., seven days a week (Oct. 1 – March 31) / 8 a.m. to 8 p.m., Monday through Friday (April 1 - Sept. 30).

Contact us

  • HAP Medicare Sales:

    (800) 868-9885 (TTY: 711)

  • HAP Senior Plus®

    (800) 801-1770 (TTY: 711)

  • HAP Senior Plus®(PPO)

    (888) 658-2536 (TTY: 711)

  • Alliance Medicare Supplement:

    (800) 873-7526 (TTY: 711)