Health Alliance Plan

Forgot your password Help

Purpose

The Forgot Your Password? page allows a member to gain access to the secure Member Site should he/she forget their password.

Forgot your password

Item Description
HAP ID Number Member's HAP Number. This is the User ID for the member. This is a required field
Last four digits of your Social Security Number: The last 4 digits of the member's Social Security Number. The social security number should be entered without dashes. This is a required field.
Date of Birth: Member's Date of Birth. The date of birth should be entered in the following format: MM/DD/YYYY. The member must be 18 years of ago or older to register.This is a required field.
Click to continue

Answer your challenge question

Item Description
Answer Enter the answer to the challenge you entered upon registration. The answer is not case-sensitive. This is a required field.
Click to continue

Update Password

Item Description
New Password Enter new password. The password must be between 5-8 characters and must not contain any spaces or special characters (i.e. @, #, $, %, !, ?). The password is not case-sensitive. This is a required field.
confirm Password Member's challenge answer. This is the answer to the challenge question. This should be something the member can easily remember. The challenge answer is not case-sensitive.
Click to update password

Frequently Asked Questions

Q.  I have previously registered and have forgotten my password but I keep getting a message telling me I have not registered?
A.  Confirm that you have entered the information correctly. If you continue to have problems, please contact the HAP Client Services Department for assistance.

Contact Us

Client Services Business Hours: 

HMO: Monday - Friday: 7:00 a.m. - 7:00 p.m.
Saturday: 8:00 a.m. - 12:00 p.m.
   
Alliance: Monday - Friday: 8:00 a.m. - 5:00 p.m.
Saturday: 8:00 a.m. - 12:00 p.m.
Phone:
   

HMO: 

(313) 872-8100
(800) 422-4641
   
Alliance: (313) 664-7010
(888) 999-4347
   
Senior Plus: (313) 664-7015
   
All Others: (313) 872-8100