Forgot my username
I’m a member
Your username/ ID number is your ID number. Your ID number is located on your ID card. If you can’t locate your ID number, please contact us.
I’m a provider
- Providers: Use your NPI underscore your first initial and last name. Example: 124567890_sjones
- Provider ID Administrator: Use your NPI underscore IDADMIN. Example: 1234567890_IDADMIN
- Vendors: Use your HAP assigned vendor ID underscore and your first initial and last name Example: 12345A_sjones
- Vendor ID Administrator: Use your HAP assigned Vendor ID underscore IDADMIN. Example: 12345A_IDADMIN
Note: Your vendor ID can be found on your most recent Remittance Advice. If you don't have a Remittance Advice, it can be found on a check from HAP or in an EFT email. Find your Vendor ID.