Page 22 - PPO_Member_Kit

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Coordinated Behavioral Health Management (CBHM)
HAP helps those who have mental health and/or substance abuse (alcohol and drug) disorders.
You can choose a behavioral medicine provider from the Provider Directory* or our CBHM team can
help in finding a qualified specialist for both evaluation and treatment. You have the same confidential
rights with our CBHM team as you do with a doctor or nurse. Guaranteed.
We also offer case management services for behavioral disorders, education for specific diagnoses and
help in managing your condition. It’s important to remember that you must get all care from affiliated
health care providers.
• If you need emergency behavioral health care, go to the nearest emergency room or call 911
• CBHM is on hand for questions and services Monday through Friday from 8 a.m. to 5 p.m.
(800) 444-5755
. Non-emergency calls are returned within 24 hours.
*HMO plans: If you are in the Detroit Medical Center (DMC), Henry Ford, Genesys or ACCESS network,
you see CBHM providers in your network.