Page 15 - PPO_Member_Kit

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Changing Doctors
As an HMO member, you may change your PCP when you need to, as often as you need to, for any
reason, unless you are a hospital inpatient. To change PCPs, use one of the same ways you used to
choose your first PCP.
• PCP changes are effective the same day if staying in the same network
• PCP changes are effective the first day of the next month if changing networks. (For example,
a transfer request received anytime in March to another network will be effective April 1.
Keep seeing your current PCP until the effective date of the transfer.)
Visiting Your Doctor’s Office
After you select your doctor, schedule an initial appointment so your doctor may learn of any previous
conditions and be better able to treat you should you need care. During this first visit, be prepared to
discuss your family and personal medical history.
Helpful ideas when you visit your doctor:
• Prepare a list of topics, health concerns and questions
• Talk openly about your overall health
• Be sure to bring along all medicines you take
• Make sure you find out how and when to receive care, learning:
— Medical center/doctor office hours
— When to schedule other checkups
— How to schedule same-day appointments for urgent medical conditions (if available)
— How to obtain medical care or advice if the office is closed