Page 8 - PA_PPO_Member_Kit

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7
Contacting Us
Your Personal Service Coordinator
As a new member, you will have a Personal Service Coordinator to assist you for the first two years of
your membership. Think of your Personal Service Coordinator as your health plan guide, mentor and
information operator. Your Personal Service Coordinator will explain how to get the care you need and
make the most of your benefits and coverage. He or she can help you choose your PCP, register online
at
hap.org
, or answer questions about your plan benefits.
Client Services
We are here to listen to your needs and concerns. If you have a question, we have an answer.
Our award-winning Client Services specialists are here for you no matter how you choose to contact
us. We like to hear about the times when things are going well. We know that there may be times, in
spite of our best efforts, when things don’t go as well as they could. If so, you may submit a formal
complaint with us. Most problems can be resolved quickly, so let us know the moment a problem
comes up.
Phone
HMO plans:
(800) 422-4641 TDD (800) 956-4325
Monday through Friday, 7 a.m. to 7 p.m.
Saturday, 8 a.m. to noon
PPO and EPO plans:
(888) 999-4347 TDD (800) 956-4325
Monday through Friday, 8 a.m. to 5 p.m.
Saturday, 8 a.m. to noon
Automated Services Line:
(877) 427-3678
24 hours a day, 7 days a week
Write to Us
HMO plans:
Health Alliance Plan
ATTN: Client Services
2850 W. Grand Boulevard
Detroit, MI 48202
PPO and EPO plans:
Alliance Health and Life Insurance Company
ATTN: Client Services
2850 W. Grand Boulevard
Detroit, MI 48202
Email Through hap.org
Log in at
hap.org
and select Send & Receive
Messages. Any message sent this way is safe and
secure. We respond during normal business hours.
Visit Us in Person
Detroit Lobby
Monday through Friday, 8:30 a.m. to 4:30 p.m.
2850 W. Grand Boulevard
Detroit, MI 48202
Southfield Lobby
Monday through Friday, 8:30 a.m. to 4:30 p.m.
21700 Northwestern Highway
Southfield, MI 48075
Help in Other Languages
If you’re more comfortable with a language other
than English, call Client Services to arrange for
translation services. This is a free service.