Page 16 - PA_HMO_Member_Kit

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Your Role as a Patient
You and your doctor are both committed to your health. Your doctor will respect your choices, and it’s
important that you show him or her the same respect. When you work together, receiving proper
medical care is a much better experience.
A healthy relationship with your doctor can be harmed, however, if you fail to respect your doctor’s
ability to provide medical care. So it’s important to follow your doctor’s directions. Discuss any
concerns you may have in a respectful manner. Just as it’s your right to change doctors if you’re
unhappy, your doctor can decide to end your relationship.
Canceling Appointments
Some doctors may charge a fee for missed appointments or those not canceled 24 hours in advance.
Any charges resulting from missed appointments are your responsibility to pay. Your health plan does
not cover these charges. Ask your doctor about his or her policy.