Page 33 - HMO_Member_Kit

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Planning Ahead
Does your family know what type of care you want in the event of a serious illness? What if you’re
badly injured in an accident? To prevent your family from facing hard life-and-death choices without
your guidance, write your wishes in an advance directive. The durable power of attorney for health
care (DPAHC) is a form of the advance directive. You can use this form to tell your doctors and family
whom you want to make health care choices for you if you can’t do it yourself.
Here is all you need to know:
• Anyone 18 and older should have a plan
• You can change your representative at any time
• Have a talk with your doctor and family members about your wishes
• Make someone a representative now so that everyone knows what kind of care you do or do not
wish to receive in the future
• Get a copy of Know Your Medical Rights by calling Client Services or go to
hap.org
• Give a copy of your DPAHC to your representative and your doctor
Making Sure Everyone Gets Care
It’s our mission to enhance the health and well-being of the lives we touch. This means making sure
you get great care. To that end, we offer health fairs and other community outreach programs to
promote health, wellness and service.
You can help us meet member needs by letting us know about you. We, and your doctors, may ask you
questions about your race and ethnicity. We may ask what languages you speak. Getting this information
is the first step in making sure we have the programs in place to meet all of our members’ needs.
Giving us this information is voluntary. Any information you provide is, of course, confidential. It isn’t
used to decide your coverage or cost sharing or paying claims. It isn’t used to discriminate against you
in any way.
We appreciate you helping us improve and expand our services. When we work together, we can help
improve the quality of life for our entire membership.