Page 13 - HMO_Member_Kit

Basic HTML Version

Online
Our website
hap.org
is a great way to view your Summary of Benefits and Coverage, Subscriber
Contract, or Health Insurance Policy and eligibility information. You can also look up your copays,
coinsurance or deductibles. Plus, you can check the status of a claim and print a PDF copy of your ID
card if you’ve lost it.
You can also:
• Send and receive messages
• Receive Health Reminders
• Create an address book of your health providers
• See your pharmacy claim history
• Look up a medicine
Register at hap.org
There’s a lot waiting for you at
hap.org
. All you have to do is register. Get your ID number from your
card and follow these steps:
1. Go to
hap.org
2. Click
Register Now
3. Select
Member
4. Fill out Member Registration
5. Click
Submit
6. Create a password to log in using your ID card number as your User ID
My Plan
The My Plan tab has your claims, referral and benefit information.
Send and Receive Messages
Once you log in, you can select Send & Receive Messages to send us questions from a secure site and
get an answer in your
hap.org
inbox. Only our Client Services specialists view your details as needed
to answer your questions, so your information is secure and private.
Health Reminders
We each have different health needs based on age, gender and health condition. Our Health
Reminders tell you when immunizations or screenings are due. How? Based on your claims history.
See the My Health & Wellness tab.
My Provider Address Book
Save provider or location names, addresses, and notes so that you can see them online at any time.
See the Find a Doctor/Facility tab.