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We’re here when you need us!
Our Client Services Specialists are available to assist you:
Monday through Friday, 8 a.m. to 5 p.m.
Saturday 8 a.m. to noon
(313) 664-7010 (Detroit Area)
(888) 999-4347 (Toll-Free)
If you’d like to speak with a Client Services Specialist in person, visit the lobby window at our
corporate office Monday through Friday 8:30 a.m. to 4:30 p.m. The office is located at:
2850 W. Grand Boulevard
Detroit, MI 48202
On the southwest corner of W. Grand Boulevard and the Lodge Freeway
Hearing or speech-impaired enrollees may use our Telecommunications Device for the Deaf (TDD)
by calling
(313) 664-8000
– 24 hours a day. Calls received after business hours will be returned the
next business day.
If you prefer to write, send your correspondence to:
Alliance Health and Life Insurance Company
ATTN: Client Services
2850 W. Grand Boulevard
Detroit, MI 48202
If you have difficulty speaking or understanding English, we
offer translation assistance. Simply call our Client Services
department and we can arrange for translation services.
You can also contact us through our Web site at
hap.org
.
Simply log in and select
Send & Receive Messages
. Remember, any information exchanged is safe
and secure; any other form of e-mail communication with us is not. Inquiries are responded to
during normal business hours.
Whichever method you choose, we’ll make sure you get the help you need.