Confidentiality And Privacy
THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW
YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Health Alliance Plan
Alliance Health and Life Insurance Company
Notice of Privacy Practices
Last Review: November 2009
Original Effective Date: 4/13/2003
Important Information About Privacy...
HAP works to protect the privacy of your personal and health information. We are required by law
to maintain the privacy of your personal and health information and to provide individuals with
notice of our legal duties and privacy practices. This notice explains how we use information about
you and when we can share that information with others. It also informs you about your rights
with respect to your personal and health information and how you can exercise those rights. We
are required to abide by the terms of this notice.
When we use the term “member information” or “information” in this notice, we are referring to
the personal and health information about you that we collect when you fill out enrollment and
other forms or when you obtain our services. We maintain this information and use it to provide
services to you and to operate HAP.
When we use the term “HAP,” “we” or “us” in this notice, we are referring to Health Alliance Plan
and its subsidiaries, Alliance Health and Life Insurance Company and HAP Preferred.
Internally, we protect your oral, written and electronic information by requiring employees and
others with access to such information to follow specific confidentiality and technology usage
policies. When they begin working for HAP, all employees and contractors must sign an
acknowledgement of HAP’s policies, affirming that member information will be protected, and
that such protection continues even after the employee or contractor leaves HAP. An employee or
contractor’s use of protected information is limited to the minimum amount of information
necessary to perform a legitimate job function. Employees and contractors also are required to
comply with this privacy notice, and may not use or disclose your information except as described
in this notice.
Using and Disclosing Member Information for Treatment, Payment and Health Care Operations
HAP may use and share the member information we collect for treatment, payment and health
care operations. For example, treatment, payment and health care operations include enrollment,
underwriting, care management, quality improvement, billing, claims payment, customer
services, quality assurance, utilization management, licensing, credentialing and accreditation.