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Alliance Client Services
Our Mission in Client Services is…to provide customers with professional, prompt and
accurate service, differentiating Alliance from all other carriers.
We Pledge Excellence!
We’re committed to ensuring that you receive an accurate, timely response to any questions or
problems when you contact us. We’re very resourceful. If we don’t have an immediate answer for
you, we’ll find someone who does. That’s why we’re here!
Whether you have a question, a compliment or a concern, you can count on us for an
understanding ear and fast, reliable service.
Call us toll-free at
(888) 999-4347
Monday through Friday 8 a.m. to 5 p.m.
Saturday 8 a.m. to noon
Or, send us an inquiry 24 hours a day through our Web
site. Go to
hap.org
, log in then select
Send & Receive
Messages
. Inquiries are responded to during normal
business hours.
Education and Loyalty Program
Our enrollees are the heart of our operations so you
can be certain that our focus is on you. One of the
ways we accomplish this is with our Education and
Loyalty Program.
We’re dedicated to your satisfaction and we realize
that you may need additional resources to understand your health care plan, especially if you are
new to us. So, for the first two years of your membership you will have a personal service
coordinator dedicated to educating you about our products, services and programs. Your personal
service coordinator is available to answer any questions that you may have regarding your benefits
and coverage, and will be in touch with you by planned mailings and telephone calls. We want to
make sure that you understand your coverage and have personalized attention and support.
Joining a new health plan shouldn’t be painful. That’s why we’ll walk you through a helpful
education process so that you have full knowledge of how to access care and maximize your
benefits and coverage.
It’s our goal to keep you as a satisfied and informed enrollee for many years to come!