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Visit Type
Recommendations
Healthy Visits
Non-symptomatic office visits (annual checkups, follow-up
appointments, etc.)
Within 30 days
Routine
Non-urgent office visits with symptoms (e.g., sore throat)
Within 4 days
Urgent
Serious but non-emergency injury or illness (e.g., high fever)
Same or next day
Emergency
Immediate
If you can’t get an appointment within our access standards, our Client Services Specialists can
help. Our staff is trained to work with your doctor’s office, contacting a back-up doctor, or by
redirecting you to another doctor that can see you within our access standards. You may reach a
Client Services Specialist toll-free at
(888) 999-4347
. If you need urgent care, you may be directed
to the nearest urgent care facility. If you see a back-up doctor or visit an urgent care center, make
a follow-up appointment with your own doctor as directed.