Page 12 - EPO_Member_Kit

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Appointment Scheduling
The Routine Times
Quick question: what takes less planning time, picking up take-out or cooking a four course meal?
The take-out right? Just like there are different dinner options and timeframes, there are different
appointment types and time requirements. Think of your annual exams or follow-up visits as
cooking and taking more time with more notice and an unforeseen injury or sickness as a take-out
option. An urgent care situation is more spur of the moment and has a shorter window of time for
help. When you know the time frames for various appointments, you can help your fellow patients
get the care they need when they need it too.
You’ll see your Alliance-affiliated doctor for all your routine and healthy visits, which includes
treatment for conditions that do not require immediate medical attention. Examples include
physical exams, chronic conditions, minor illnesses and immunizations. When scheduling an
appointment, be sure to ask if any special preparations are necessary, such as fasting.
Your doctor’s office wants to be able to help you and
all their patients in a timely fashion and make sure
everyone has treatment when needed. You can help by
canceling any appointments you are unable to keep.
When you cancel your appointment, your doctor can
fill the valuable time with other patients and ensure
prompt access to care. To cancel or reschedule an
appointment, call your doctor’s office at least 24 hours
in advance. Some doctors may charge a fee for missed
appointments or those not canceled 24 hours in
advance. This fee is not covered by Alliance and is
your responsibility.
When You Need Prompt Care
If you need prompt medical attention that is not an emergency (like an urgent medical condition),
call your doctor’s office. Be sure to describe your medical concern to the receptionist or nurse, and
arrangements will be made for your prompt medical care.* Your doctor, or a medical professional
acting on behalf of your doctor, is accessible around the clock.
A summary of office visit types and our access standards for the maximum length of time you
should have to wait to see your doctor is illustrated in the following table:
*If your doctor’s office is closed you should visit an Alliance-affiliated urgent care center.