HAP Empowered MI Health Link has a large network of pharmacies in your area. We also have a large number of pharmacies across the United States. You must use a pharmacy in the network. We only cover prescriptions from an out-of-network pharmacy if you’re traveling outside the area and there’s no network pharmacy. If you use a pharmacy not in the network, you may have to pay and get paid back from HAP Empowered.
The pharmacy and provider network may change throughout the year. We’ll send you a notice before we make a change.
To find a network pharmacy, you can use our provider search website or call Customer Service at (888) 654-0706 (TTY: 711), seven days a week, 8 a.m. to 8 p.m.
For prescription drug benefit questions, we are available 24 hours a day 7 days a week. For all other calls 8am to 8pm.
To have a directory mailed to you, call Customer Service at (888) 654-0706 (TTY: 711), seven days a week, 8 a.m. to 8 p.m.
To get this information free in formats such as large print or audio, call Customer Service at (888) 654-0706 (TTY: 711), seven days a week, 8 a.m. to 8 p.m.
To make a standing request to get all materials in a language other than English or in an alternate format, call Customer Service.
Medication Therapy Management
You’re eligible if you:
- Use eight or more drugs
- Will spend more than $4,935 on drugs in 2023
- Have at least three of these qualifying medical conditions: acid (reflux and ulcers), Alzheimer’s disease, anemia, arthritis, benign essential tremor, benign prostatic hyperplasia, cardiovascular disorders, cerebrovascular disease, chronic heart failure, chronic non-cancer pain, COPD, Crohn’s disease, dementia, depression, diabetes, dyslipidemia, end-stage renal disease, hepatitis C, incontinence, insomnia, multiple sclerosis, neurological disorders, osteoporosis, Parkinson’s disease and plaque psoriasis.
If eligible, we’ll mail a letter. It’ll be about the program and its potential benefits. An analyst will call you to ask questions. You can set up a phone appointment with a pharmacist.
You don’t need to change doctors or pharmacies.
Log in to review your HAP Pharmacy Claim History.
Pharmacy and drug information
Prior authorization, step therapy and generic substitute
Transition supply policy
Part B (Medical Drug) Step Therapy
Over-the-counter (OTC) wellness benefit