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Pharmacy information

HAP Empowered MI Health Link

HAP Empowered MI Health Link has a large network of pharmacies in your area. We also have a large number of pharmacies across the United States. You must use a pharmacy in the network. We only cover prescriptions from an out-of-network pharmacy if you’re traveling outside the area and there’s no network pharmacy. If you use a pharmacy not in the network, you may have to pay and get paid back from HAP Empowered.

The pharmacy and provider network may change throughout the year. We’ll send you a notice before we make a change.

To find a network pharmacy, you can use our provider search website or call Customer Service at (888) 654-0706 (TTY: 711), seven days a week, 8 a.m. to 8 p.m.

For prescription drug benefit questions, we are available 24 hours a day 7 days a week. For all other calls 8am to 8pm.

  • To have a directory mailed to you, call Customer Service at (888) 654-0706 (TTY: 711), seven days a week, 8 a.m. to 8 p.m.

  • To get this information free in formats such as large print or audio, call Customer Service at (888) 654-0706 (TTY: 711), seven days a week, 8 a.m. to 8 p.m.

  • To make a standing request to get all materials in a language other than English or in an alternate format, call Customer Service.

Medication Therapy Management

You’re eligible if you:

  • Use eight or more drugs
  • Will spend more than $4,935 on drugs in 2023
  • Have at least three of these qualifying medical conditions: acid (reflux and ulcers), Alzheimer’s disease, anemia, arthritis, benign essential tremor, benign prostatic hyperplasia, cardiovascular disorders, cerebrovascular disease, chronic heart failure, chronic non-cancer pain, COPD, Crohn’s disease, dementia, depression, diabetes, dyslipidemia, end-stage renal disease, hepatitis C, incontinence, insomnia, multiple sclerosis, neurological disorders, osteoporosis, Parkinson’s disease and plaque psoriasis.

If eligible, we’ll mail a letter. It’ll be about the program and its potential benefits. An analyst will call you to ask questions. You can set up a phone appointment with a pharmacist.

You don’t need to change doctors or pharmacies.

Log in to review your HAP Pharmacy Claim History.

Pharmacy and drug information

HAP Empowered MI Health Link is a health plan that contracts with both Medicare and Michigan Medicaid to provide benefits of both programs to enrollees.

H9712_Accepted 02/14/2023