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Care during a disaster

You can still get care before, during and after an emergency or disaster. HAP Empowered MI Health Link (Medicare – Medicaid Plan) has an emergency plan to make sure you are always covered. For HAP Empowered MI Health Link members, this means:

  • Covering services without any limits or need of a prior authorization. This includes services done by out-of-network providers.
  • Using a special claims payment process to make sure providers are paid for medically necessary services before, during and after an emergency or disaster.
  • Giving guidance on hap.org/mihealthlink for members and providers before, during and after an emergency or disaster. This includes help on how to get services during an emergency or disaster, how to contact HAP Empowered MI Health Link and how providers can get paid for completed services.

How to get services

Seeing Your Doctor During a Disaster or Emergency

During an emergency or disaster, you can see your Primary Care Provider (PCP) or visit another doctor or hospital that is in-network with HAP Empowered MI Health Link. If you are not able to see an in-network provider, you can see out-of-network doctors or hospitals without a prior authorization needed.

If you have any problems using an out-of-network provider during an emergency or disaster, please call HAP Empowered MI Health Link Customer Service at (888) 654-0706 (TTY: 711) for help.

Getting Your Prescription Drugs in a Disaster or Emergency

If you're not able to go to your in-network pharmacy to get your medications, call Customer Service at (888) 654-0706 (TTY: 711) to find another pharmacy near you.

If your medications are lost, damaged or had to be left behind for whatever reason due to an emergency or disaster, please call Customer Service at (888) 654-0706 (TTY: 711) for help.

If you are not able to go to an in-network pharmacy during an emergency or disaster, call Customer Service at (888) 654-0706 (TTY: 711) and we can help you get your medications.

emergency or disaster at an out-of-network pharmacy.

Getting Dialysis and/or Cancer Treatments in a Disaster or Emergency

To get help for getting dialysis or cancer treatment, call Customer Service at (888) 654-0706 (TTY: 711).

Replacing a Lost Member ID Card in a Disaster or Emergency

To get a new Member ID card, call Customer Service at (888) 654-0706 (TTY: 711).

Important contact information for emergencies

If you have any questions about your coverage during an emergency or disaster, call Customer Service at (888) 654-0706 (TTY: 711)..

Payment processes

During an emergency or disaster, HAP Empowered MI Health Link will use a special claims payment process to make sure providers are paid for medically necessary services before, during and after an emergency or disaster.

 

Other information

How Do I Know if My Area is a Disaster or Emergency Area?

If you live in an area that has been declared an emergency or disaster, look for news from the Department of Health and Human Services (HHS) or Michigan Department of Health and Human Services (MDHHS) on your situation, as usual rules for your medical care may change for a short time. If your area is an emergency or disaster area, one of these has happened:

  • A governor has declared it an emergency or disaster..
    Visit the Federal Emergency Management Agency (FEMA) online, at FEMA.gov, or call 800- 621-FEMA (800-621-3362) to see if your area is affected. TTY users should call 800-462- 7585
  • A governor has declared it an emergency or disaster.
    Visit your state government's official website to find out if your area is affected
  • The Secretary of HHS has declared a public health emergency.
    Visit PHE.gov

HAP Empowered MI Health Link is a health plan that contracts with both Medicare and Michigan Medicaid to provide benefits of both programs to enrollees.