Here, driving you to get care.
As a HAP Empowered Medicaid member, you have free rides to and from medical appointments. This includes:
- Pharmacy visits
You also have access to rides to pick up durable medical equipment and to get your COVID-19 vaccine and flu shot. Transportation is not allowed for personal use (i.e. hair appointments, picking up children from daycare). Call (888) 654-2200 (TTY: 711) to schedule your ride. We're here 7:30 a.m. to 8 p.m., Monday through Friday.
Call 911 for a life-threatening emergency.
To be reimbursed for a ride, please complete this Mileage Reimbursement Form and Disclosure Regarding Background Investigation form.
Frequently Asked Questions
How do I schedule a ride?
What do I need to schedule a ride?
Who can schedule rides?
How do I get home?
When will I get picked up for my appointment?
Are car seats and wheelchairs supplied?
How do I cancel a ride?
How do I give feedback about my ride?
Can drivers help me from my home to the curbside?
How long will a drive wait curbside after the pick-up time?