Transportation

Non-Emergency Medical Transportation

• It’s easy. Call Customer Service to schedule a ride two business days before.
• Call (888) 654-2200 (TTY: 711).  We’re here 7:30 a.m. to 8 p.m., Monday through Friday.
• For recurring rides, you can schedule a ride up to three months before.
• When scheduling your ride, opt-in to get a text message when your ride is confirmed.
• You may get GPS tracking to know where your driver is.

Urgent trips

• Call Customer Service at (888) 654-2200 (TTY: 711), 24 hours a day, seven days a week.
• Examples of urgent trips are: 
  • Facility discharges 
  • To and from urgent care 
  • From ER
  • Dialysis
  • Cancer treatment 
  • Pre and post-surgery
  • For surgery
  • Health emergency vaccination (COVID-19 shot)

Have this info ready when you call to schedule your ride:

• Your name, home address and phone number
• Your Medicaid ID number found on your HAP Empowered ID card
• The address where you want to be picked up and phone number to reach you
• The name, address and phone number for your medical visit 
• Date and time of your appointment
• The end time of your appointment, if you know 
• Any special needs

• Members who are 18 and older
• Member’s parent, legal guardian or approved representative
• Medical facility representative 
• A HAP Empowered case manager
• Medical provider

No. Drivers cannot provide any physical assistance to get your from your home to curbside.  Please arrange for help, such as a caregiver or ramp, ahead of time so you do not miss your scheduled pick-up time.