Frequently asked questions
What if I need help after business hours?
We are here 24/7 all year round. Call our Customer Service team at (888) 654-2200 (TTY: 711).
What if I speak a language other than Arabic, Spanish or English?
Our Customer Service team will connect you with someone who can help you. Call us at (888) 654-2200 (TTY: 711).
What is a primary care physician?
It is a doctor that you choose to take care of yourself and your family. He or she will help make sure you get the health care you need.
How do I find or change a primary care physician?
Call our Customer Service team at (888) 654-2200 (TTY: 711). Or you can check the directory on our website. We can also mail you a list.
How do I know that the doctors and the other companies HAP Empowered uses for my care are qualified?
All HAP Empowered Medicaid doctors and other network providers meet the education, training and license requirements to give your care. We check all these items before they can join HAP Empowered Medicaid, we check them again every three years and continuously monitor for changes that might affect your care.
Do I need a referral to see a specialist?
In most cases you need a referral from your primary care physician to see a specialist. Call our us at (888) 654-2200 (TTY: 711).
Do I have a copay for any services?
No, HAP Empowered Medicaid does not have copays for any covered services.
How do I know what my benefits are?
When you enrolled with HAP Empowered Medicaid, you received a Member Handbook. It lists all your benefits. You can also call us at (888) 654-2200 (TTY: 711).
What medications are covered as a benefit?
HAP Empowered Medicaid follows the Michigan Medicaid Common Formulary for those members covered by Medicaid. Look in our pharmacy section to find the drug lists for the plan you are enrolled in.
We cover most commonly ordered drugs for your heart, diabetes, high blood pressure, asthma, antibiotics for infections, birth control pills, and many, many others. We do not charge you a copay for any drugs. If you have a question about which drugs are covered by HAP Empowered Medicaid, you can search the drug list or contact your pharmacist, doctor or HAP.
There are some drugs that must have approval from your doctor or HAP Empowered Medicaid before you can get them. You or your doctor can call us at (888) 654-2200 (TT: 711) to learn about these drugs and how to get approval.