HAP member benefits
Discover health insurance that goes beyond doctors and deductibles.
It's not just HAP's quality health plans that benefit you. We have many programs and services that go beyond health insurance.
A dedicated team of personal service coordinators
You'll get access to a team of personal service coordinators for the first two years of membership. These customer service specialists will:
- Explain benefit information
- Answer any questions you may have
- Find solutions to problems and concerns
Leading doctors and hospitals
We have thousands of doctors - including specialists - in our network. It's likely we work with the doctor you trust.
HAP members who feel under the weather can now visit a doctor from the comfort of home. HAP has partnered with American Well® to provide our members with 24/7 access to live, online visits with licensed, board-certified doctors. Use your mobile phone, tablet or computer for your visit - our telehealth service accommodates all of them.
Valuable member resources
You can take advantage of a range of services and benefits that come with your HAP membership. These include:
Assist America global emergency travel assistance and ID theft protection
Global emergency travel assistance
Travel emergencies can happen any place, anytime. When they do, HAP and Assist America are there to help.
When traveling 100 miles or more away from home or in another country (for no more than 90 days in a row), Assist America will arrange and pay for 24/7 emergency travel services.
Identity theft protection
Identity theft can be personally and financially devastating. Being prepared is the best prevention. HAP has partnered with Assist America to help you protect your name, credit rating and identity. Assist America Identity Theft Protection Services allows you to securely register up to 10 credit or debit cards for 24/7 surveillance.