We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

Will I have emergency or urgent coverage when I'm away from home?

Yes. Emergencies and urgent care services are covered worldwide. HAP also offers members’ access to Assist America® which provides global emergency and other services for members who are traveling more than 100 miles from home or to another country.


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