We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

Who determines medical neccesity for services on the referral Requirement List?

For covered services, we will rely on the ordering physician to use evidence based guidelines to determine medical appropriateness of care and compliance with benefit  guidelines when treating members. To assist you with determination, you will continue to have access to HAP’s Benefit Administration Manual (BAM) available at www.hap.org. If you determine that the service is not medically necessary you are responsible for advising the member of this decision.


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