We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

What is PCP directed care?

PCP directed care means that you and your PCP have discussed medically necessary services. Your PCP then directs you to the appropriate specialist for the delivery of a defined specialty service or consultation that is a covered benefit for you. Many physicians are participating in a "paperless" system when directing specialty care. This means you will not have a physical piece of paper to take to the specialist. Don't worry! As long as you have started the process with your PCP, all the information regarding specialty services has been put through proper channels.


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