We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

What is a "medical center" or "hospital affiliation"?

When you select a PCP, you become part of that PCP's medical center/hospital affiliation/PO/PHO. A medical center is made up of many physicians (PCPs and specialists) who are under one roof and create a one-stop shop for services. A hospital affiliation describes providers grouped together to serve you. These providers work in private offices and may also include a hospital that is linked. Both terms refer to the team of physicians that you will seek all care from, routine and specialty.


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