We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

What if a member disagrees that a service doesn't meet medical criteria?

If the member disagrees with a physician's decision not to provide or order a service that doesn't meet medical criteria and they would like to initiate a member grievance, they can call HAP at (313) 872-8100. Members should submit their grievances in writing by sending a letter explaining why they feel a procedure or treatment should be covered along with any supporting documentation they may have to:

Health Alliance Plan
2850 W. Grand Blvd.
Detroit, MI 48202
Attention: Vice President, Client Services


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