Please note we will be performing maintenance on the site on Saturday, June 12th from 3:00 AM to 10:00 PM. Login and access to online portals will be unavailable during this time. We apologize for any inconvenience.
Providers: authorizations can be submitted after 10:00 PM. If it’s an emergency, call (313) 664 8833, option 3.

What if a member disagrees that a service doesn't meet medical criteria?

If the member disagrees with a physician's decision not to provide or order a service that doesn't meet medical criteria and they would like to initiate a member grievance, they can call HAP at (313) 872-8100. Members should submit their grievances in writing by sending a letter explaining why they feel a procedure or treatment should be covered along with any supporting documentation they may have to:

Health Alliance Plan
2850 W. Grand Blvd.
Detroit, MI 48202
Attention: Vice President, Client Services


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