We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

What happens if I switch to HAP while I'm in active treatment for a condition?

HAP's Continuity of Care program allows members to continue to receive medical care from their current health care provider if you are currently involved in an active, covered treatment plan that if interrupted, could seriously affect your health. New members should contact Customer Service to begin the process at (800) 422-4641. HAP will transfer you to an affiliated provider when possible, without disturbing the care being provided through your current treatment plan.


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