What can I do if I disagree with a Medicare coverage or claim related decision by HAP?

If we deny your request for a coverage decision or payment, you have the right to request an appeal.

How you make your appeal, and how long we have to respond, depends on many factors. This includes whether the appeal involves care you’ve already received or future care. It also depends on whether the appeal involves medical benefits or prescription drug benefits.

If you have a complaint or a problem, contact us right away. We may be able to resolve your complaint or approve a request over the phone.

Learn more about how to request an appeal


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