We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

What can I do if I disagree with a coverage or claim related decision by HAP?

Please call Customer Service at the number on your ID card.


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