We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

Should I cancel my existing coverage once I apply for a Personal Alliance plan?

We do not suggest that you cancel existing coverage until you have been fully enrolled and your effective date of coverage in your new plan has been confirmed. To avoid paying duplicate premiums, it is best to “match up” the termination date of existing coverage with the start date of new coverage.

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