We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

I'm trying to contact a specific HAP employee. How do I find their extension?

Customer Service is unable to provide direct extensions for our employees. Please call Customer Service at the number on your ID card and and we will assist you.


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