We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

I'm a new member. When will I receive my ID card?

You should receive your ID card within 10 days after you enroll. Note: Only primary members, their spouses and dependents age 18 and older get cards. HAP does not send physical ID cards to members under 18 years of age. You can show your card at your child's doctor's office. Or you can pull up a digital ID card for your child by logging in at hap.org or through our HAPontheGo app. You can download the app for free from iTunes or Google Play.

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