We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

If I request a provider that my PCP isn't familiar with, what can I expect?

HAP encourages you to continue to discuss your care preferences with your physician. More than ever before, members have the opportunity to work in partnership with their physicians. This allows you to understand treatment options and to make joint decisions regarding how and where to obtain high quality, cost effective care and services in a timely manner that will best meet your needs and expectations.


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