We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

I have an HMO plan. Do I need to choose a primary care physician?

As an HMO member, you are required to select a HAP-affiliated PCP to manage your health care. A PCP will coordinate your medical treatment whether it is lab work, x-ray services or specialty care. It is important to develop a relationship with a PCP so that they learn your medical history and can provide you with the most appropriate and effective health care.


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