We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

I forgot my password and can’t log in to my member account. What should I do?

If you forgot your username or password for your hap.org member account, click on “Forgot my username or password” in the log in box and follow the prompts to reset your information.

 


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