HAP will be moving from its Southfield office effective November 26, 2018. Please note the new address is 1414 E. Maple in Troy

How long will it take to see a physician?

Here is the maximum length of time you should have to wait to see your doctor:

  • Preventive visits (nonsymptomatic office visits such as an annual checkup): 30 days.
  • Routine, non-urgent office visits with symptoms (e.g., sore throat): four days
  • Urgent (serious but nonemergency injury or illness such as high fever): Same or next day
  • Emergency: Immediately

If you can't get an appointment within our access standards, our Physician Selection Specialists can help. Our staff is trained to work with your physician's office, contacting a back-up physician, or by redirecting you to another physician that can see you within our access standards. You may reach a Physician Selection Specialist toll-free at (888) 742-2727. If you need urgent care, you may be directed to the nearest urgent care facility. If you see a back-up physician, make a follow-up appointment with your own physician as directed.


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