We're currently experiencing technical difficulties with delivery of the 2022 ID cards. If you're an existing member, your member and Rx number will remain the same. If you’re a new member or need your ID number to get care or prescriptions, customer service is here to help. Call us at 800-422-4641.

How long will it take to see a physician?

Here is the maximum length of time you should have to wait to see your doctor:

  • Preventive visits (nonsymptomatic office visits such as an annual checkup): 30 days.
  • Routine, non-urgent office visits with symptoms (e.g., sore throat): four days
  • Urgent (serious but nonemergency injury or illness such as high fever): Same or next day
  • Emergency: Immediately

If you can't get an appointment within our access standards, our Physician Selection Specialists can help. Our staff is trained to work with your physician's office, contacting a back-up physician, or by redirecting you to another physician that can see you within our access standards. You may reach a Physician Selection Specialist toll-free at (888) 742-2727. If you need urgent care, you may be directed to the nearest urgent care facility. If you see a back-up physician, make a follow-up appointment with your own physician as directed.

Contact us